IT Manager, Washington, DC

The Organization

Kearns & West provides a spectrum of services including facilitation; public involvement; project management; digital engagement and collaborative technology; process and meeting design, conflict resolution including mediation; outreach and engagement; collaborative decision-making; and strategic planning. We work extensively – but not exclusively – on public policy decision-making, conflict resolution, and citizen engagement across a broad spectrum of issues. Our collaborative programs are designed to identify and organize a range of issues, opinions, goals and interests into clear, productive processes that lead to successful conclusions for diverse parties and key stakeholders.

Kearns & West’s “IT Backbone” supports our organization and teams, ensuring functionality for our matrixed, small business to continue to thrive and grow. Kearns & West also has a Digital Engagement team that drives technology innovation in our services and client environments, helping groups achieve more when they are together (in person or virtually) and between meetings. As new technology pilots and needs evolve towards broader team adoption, our IT team helps deploy and manage technologies firm-wide.

Kearns & West’s mission: Organizations impacting society operate within a complex framework of needs, policies, interests, and markets. Kearns & West navigates this framework to help clients collaborate, communicate vision, and create productive connections with their stakeholders, employees and customers.

The Position

Kearns & West is seeking an IT Manager to lead our internal IT team. The K&W IT Team includes K&W Principals, leadership from our external-facing Digital Engagement team, and Project Coordinator / Office Manager support. The IT Manager will lead implementation of our firm’s “IT Backbone” – the core IT tools and services K&W leverages for our team to coordinate and deliver internal and external services (e.g., Office 365, VoIP webinar platforms, etc.) The IT Manager will team closely with our Digital Engagement team – as value-add technologies shift from project uses into broader firm-wide adoption and incorporation into our “backbone” of core tools.

Responsibilities

  • Manage IT vendor relationships and oversee technology-oriented subscription/license services
  • Plan and oversee strategic IT initiatives related to the rollout and continued use of security solutions, modern technologies, major software upgrades, and others
  • Front line Help Desk Support and Management
  • IT Budget and cost control
  • Document and track key metrics related to firm-wide IT performance for regular briefings and check-in with various firm staff
  • Provide direct support to clients and stakeholders needing interoperability with firm technologies
  • Work with relevant staff to manage and improve firm IT security, providing direct training and implementation support to staff
  • Create and curate support materials and for firm-supported IT offerings, including detailed how-to documentation, SOPs, tool descriptions for marketing purposes, and the like
  • Perform problem management services, analyzing core causes and working with stakeholders to address the issue and prevent their recurrence
  • Serve as primary point of contact in addressing improvements to core firm technologies (for example, SharePoint modifications, website improvements, etc.)
  • Bolster firm-wide technology adeptness through knowledge documentation and regular training opportunities
  • Work with project staff and stakeholders to address complex technology issues, simplifying the issue and developing business cases or workplans for next steps
  • Support employee onboarding and offboarding related to IT, account configuration, hardware procurement, etc.

Experience

  • 4+ years of experience.
  • Demonstrated capacity to manage and oversee IT projects
  • Background in managing and communicating complex technical tasks with non-technical staff and stakeholders
  • Demonstrated interest in environmental issues, natural resource management, and/or energy is beneficial.

Skills

  • Strong knowledge of the entire Microsoft 365 platform including Exchange Online, SharePoint Online, Microsoft Intune, Azure AD (Active Directory), Microsoft Teams, and Microsoft Purview for Compliance
  • Ability to differentiate between Microsoft 365 Groups, Microsoft Teams, and SharePoint
  • Administration, management, and monitoring of firm-wide SharePoint Online environment
  • Experience with complete Zoom platform, including Zoom Meetings, Zoom One, Zoom Webinar and Zoom Rooms, and ability to administer and manage Zoom Phone VoIP platform (including provisioning physical SIP phones)
  • Deploying and administering Windows 10/11 Pro devices in an enterprise environment
  • Administration of internal helpdesk ticketing system
  • Ability to manage multiple tasks and projects simultaneously
  • Troubleshoot issues across multiple platforms and environments (external client requirement)
  • Experience in end-to-end IT project management and oversight
  • Ability to be flexible and resourceful and handle pressure/tight deadlines gracefully
  • Ability to interact and perform in a team-based environment
  • Ability to accessibly communicate technical matter, including written communications (user guides), 1-on-1 user troubleshooting support across all levels of technology acumen, and technology trainings
  • Capacity to rapidly distill core strengths and constraints of technological platforms

WHAT WE OFFER:

Generous 401k Matching

Full benefits

Companywide bonus program

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION 

Kearns & West is committed to maintaining a diverse workplace and is an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

How to Apply

Please attach a resume and cover letter when you apply for the “IT Manager” job here: Apply Here. We ask that you do not call or email staff directly. Resumes will be accepted until the position is filled.